You do not require an account to place your order. You can use a guest check out option. However, an account allows you to review and keep a record of your purchase history, create a 'favourites' collection, and access any future functions and account benefits we hope to add in the near future.

MEW MEW was founded and developed by females with the female consumer in mind. However; we appreciate the definition of female has moved beyond the traditional biological
confines, and now means so much more, to more people. If our products bring you pleasure, connection and confidence – then they are for you and we hope they make you feel – whatever that looks like for you.

From the earliest conception of MEW MEW, we sought to source and retail products that reflected our values of quality, integrity, efficacy – housed in the sophistication and style of a modern, fashion-forward brand; MEW MEW.

We are heavily inspired by the fashion industry; and with this in mind the idea of releasing our products in drops felt true to our values and our fashion inspired playbook. It means we can spend time, sourcing, sampling, and curating only the best intimacy products – our intent from the outset. Aligning ourselves with products and brands where our values and beliefs are the same, takes a careful, detailed approach. Dropping styles and brands in collections allows us to deliver on our promise to only curate the world’s best intimacy products for the modern woman. 

To redeem a gift card, enter the gift card code into the the gift card/promotional code text box at check out. The value will then be applied to your order. If you have any issues redeeming a gift card please contact us.

Your credit card is charged when your order is confirmed. For in stock products, this will be immediately on order confirmation. For pre order products, we will confirm the order before you are charged.

We encourage you to check the materials and/or ingredients of all of our products if you have any allergies or sensitivities.

MEW MEW is committed to sourcing and curating quality, safe and effective products for our customers. We work with our suppliers to ensure any products we carry have been tested, and are only using the highest quality and safest materials and technology.

Please see the materials information for each product, however if you have any questions or concerns please reach out to our team at hello@mewmew.co.

Please feel free to contact MEW MEW at hello@mewmew.co - please allow 48hours for a response. However we will endeavour to get back to you as soon as we can.

We will send your order carefully packed in a nondescript box or shipping bag to ensure discretion.

Please note that we are
not able to guarantee complete discretion for international orders, as in some cases a detailed description of goods on customs documentation is required. However we will do our best to be as discrete as possible.

When you place your order, you will receive an email containing your tracking link. Please contact us if this link is not working, or if you are having any problems with your tracking.

Both our Australian and New Zealand deliveries are shipped with NZ Post. New Zealand delivery is estimated to take1-4 business days (rural locations please add 3 working days).

For Australian delivered our economy option has a target timeframe of 3-13 days, and our Intl courier option has a target delivery timeframe of 2-6 days.

If you think an item that you have purchased is faulty, please contact us at hello@mewmew.co immediately, to alert us of the damage or malfunction.

Please contact us before returning any items. In many cases, the reason for a perceived fault can be easily resolved. If a return is necessary, the product must be
clean, with its original packaging, and in a sealed plastic bag. The responsibility of returning the product to MEW MEW falls upon the customer. If the product does
have an unreconcilable fault, we'll be happy to replace it for you.

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order. Please refer to our refunds and exchange policy for further information.

If you need to make any amendments to your purchase, please email hello@mewmew.co as soon as possible and we’ll see what we can do.

We will fulfil our obligations under the New Zealand Consumers Guarantees Act or Fair Trading Act and we will exchange products if you received the wrong item as per your order details.

If your item is faulty we will provide options to remedy this including replacing the item; if required.

Please contact our team if you have received the incorrect item and we will remedy this as soon as possible - hello@mewmew.co.